Education / 20th August 2020

Phoenix House Youth Services Inc

External wellbeing provider

Community organisation providing mentoring, case management, parenting support, youth work, engagement and homework services across Sydney.

Who we are

Phoenix House has a proud 30-year record of working with and supporting young people at risk of disengaging from school and in need additional support and education.

Where we operate

Sydney: Northern Sydney, including North Sydney, Mosman, Willoughby, Ku-ring Gai, Hornsby, Ryde, Epping and Northern Beaches.

Who we can help

Secondary students, Aboriginal and Torres Strait Islander students, Culturally and Linguistically Diverse students.

What we do

Phoenix House provides alternative education pathways for disengaged and at risk young people, many of whom are affected by family breakdown, substance abuse, mental health issues, domestic violence and financial constraints. We provide early intervention programs and support services such as case-management and counselling. Over the past four years Phoenix House has developed various educational, vocational, resilience, life-skills and work skills programs. Our core team of qualified educators works closely with TAFE, various RTOs, schools and the community, including CALD representatives and migrants, on the design and delivery of our programs. All students in Phoenix House programs have case management and counselling support.

Case Management


Case management support are delivered by experienced and qualified youth development specialists. Our services are provided on identified needs basis, following an initial assessment by a Phoenix House staff member to young people who are aged 14 to 24 years. The aim of the service is to give young people and families the information, skills and resources they need to improve personal or family circumstances, change their behaviour and learn new skills. We can offer support with:

Case management sessions are conducted one-to-one and generally take an hour. They are conducted in a confidential space with minimum distraction. The process involves student engagement, needs assessment, person-centred case planning, ongoing case management, wrap-around support and referrals to additional support experts. Our staff are qualified professionals with degrees in social work or psychology and experience in community youth development, social services, community welfare and case management. They are supported by a client care-managers and receive regular professional supervision and case consultation. They all have valid police, working with children checks and first aid certifications.


Costs: One full-day per week is $430 and half-day cost per week is $225 for a youth development specialist (social worker) to be at a school. Students can also come to Phoenix House at Crows Nest and access these services at no charge.

Engagement or Re-engagement Services

Costs: $2,500 per program delivered over one term.

Homework and tutorial support

Costs: $30 per student per 1.5 hour session.

Costs: $250 per student per term. School delivery requires a minimum eight students.

Youth Work

The program can be delivered at Phoenix House or in a school environment. In its current format the program is run over three full-days, during school holidays. Segments of the program can also be delivered based on the school’s and individual students’ needs, for example a three hour a week program can be delivered at school over a school term. The program is best delivered in smaller groups of 8 to 12 young people as there is a practical component where young people can practice skills like cooking, cleaning and role-playing. Facilitators are qualified youth development specialists with experience in delivering a wide variety of educational and psycho-social programs

Costs: To be negotiated

Parenting Support

Cost: No charge.

Costs: To be negotiated.

Other Student Engagement and Attendance Services

Costs: No charge

Costs: No charge.

Costs: Negotiable based on family circumstances.

Cost: $3,500 which includes group activities and one-to-one support for 8 to 12 students.

Contact details

Alex Boulatsakos

info@phoenixhouse.org.au

02 9437 00 77

The information is taken from the Department of Education website here

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